Holiday Promotions And Sales
Our promotions and sales are limited in nature, so we do not offer refunds, returns made during promotional periods. Warranties are still upheld and you can reach us at [email protected] for full support on product-related inquiries.
Returns & Refunds
- You may purchase merchandise from this Web site by using any one of the payment options listed.
- TIMEXING reserves the right to change its payment procedures at any time without prior notice to you.
- We do not accept any return merchandise without order# or shipped out over 90 day from shipping date.
- If you have any questions, please contact our after-sales team at [email protected] If the product is submitted for a refund due to non-quality reasons you do not like, you need to mail the product to the warehouse, and you need to bear the shipping cost. Professionals will review whether to refund after receiving your goods, and the refund request will be completed within 3 business days.
- If the product is severely damaged and cannot be used, please send an email to [email protected] and provide the corresponding order number. Our team will help you with photos or video evidence of product damage. Therefore, you must provide the above information correctly as required, otherwise the technicians will not be able to provide you with help and services.
- Products return must be in new & resalable condition. They will be inspected upon receipt.
Shipping Charges are non-refundable. This includes shipping to customer address & back to our warehouse. Any order with free shipping will be assessed standard shipping charges.
Refund will be made after merchandise is returned back to us and after inspection.
CUSTOMS DUTIES & CLEARANCE
In some cases, VAT (Value Added Tax), other taxes, customs and/or duty fees required by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. TIMEXING does not offer refunds or accept returns for recipients’ failure to pay customs fee or taxes.
If Customs clearance procedures are required, delays may occur, which may affect our original delivery estimation time. TIMEXING is not responsible for any packages held by a country’s Customs Office.